We were very excited to receive this lovely email from one of our customers this week.
Although there is probably more than one ‘Peter Jackson’ in the world, we like to believe this is from THE Peter Jackson (bag lover and film director famous for the Lord of the Rings and Hobbit series). If any of our customers do happen to have the same names as celebrities then be sure to e-mail us a review so we can feature you in our new “Is It Really Them” feature!
Those of you without celebrity names can of course email in too – we love to hear from everyone really.
---------- Forwarded message ----------
From: Peter Jackson <> Date: Wed, Feb 20, 2013 at 8:29 AM Subject: RE: VidaVida.co.uk : Shipment # for Order # To: Vida Vida Sales <contact@vidavida.co.uk>Dear SirMy order arrived today. I must say how delighted I have been with the level of care, attention to detail and overall customer service. I love the wrapping and the note that came with my bag, most unexpected. The order was completed efficiently and quickly with no issues or delays.As to the bag itself, it is absolutely perfect. It is well made, well designed and better than could be imagined. I imagine a lifetime of service from it, each use being a joy.Quality service is far too rare these days but your company has reminded me of how it should be.I recommend, without hesitation, your products, your level of service and your company as a whole to anyone thinking of purchasing any of the items you offer. You deserve every success.Warm regardsPeter Jackson--------------------------------------
One final thought, if this is THE Peter Jackson, we have a bunch of miniature leather satchels which are perfectly sized for the Hobbits and we’re sure they would be perfect for your next movie!
Perfect bag - and wonderful customer service, advising me on the correct size of bag that I'd need
J
Leather Hanging Wash Bag With Secret Message Justine M.
Perfect!
Leather wash bag bought as a Christmas present for my husband and I can't wait to give it to him. It is exactly as I expected- really good quality, and the personalised initials makes it nicely special. Thank you!
T
Large Men's Classic Leather Satchel Tim P.
Papas got a brand new bag!
Absolutely wonderful, perfect!
S
Men's Leather Wash Bag with Buckle Sally T.
No customer service!
Lovely item but damaged! Unable to contact as phone line not working! Tried contacting by email many times and messenger with no response what so ever! I would not recommend using this company as customer service does not exist it would seem! Paid a lot of money for faulty item! Very disappointed!
I'm really sorry that you have an issue with your wash bag. I have checked and we havent recieved any emails from you. I have emailed you and if you can reply we can get any issue you have resolved immediately. Thanks