Christmas Holiday 2018/19 Shipping & Returns Deadlines
To ensure your gift arrives in time for the holidays order deadlines are below.
- UK Standard Delivery - 2pm Thursday 20th December 2018
- UK Special Delivery - 2pm Friday 21st December 2018
- Eastern Europe - 2pm Friday 7th December 2018
- Asia, Middle East, Africa, Central America, Australia & NZ - 2pm Monday 10th December 2018
- Central Europe, USA & Canada - 2pm Friday 14th December 2018
For the holiday period our returns/refund policy has been extended to Monday 14th January 2019 to cover purchases made between 13th November and 24th December 2019. If you need to return or exchange an item bought during this period please get in touch with us as soon as possible and ensure it is returned to us by Monday 14th January 2019.
** Our offices will be closed from 21st to 27th December, so please expect delayed replies to emails and the shipping of orders during that time. **
Delivery - UK and Worldwide
We sell and ship our goods worldwide and our secure website is able to accept credit cards from all over the world (currency exchanges will be calculated by your credit card issuer). You can also use PayPal to pay for your goods.
We understand that our customers are keen to get their leather bags and accessories as quickly as possible and we aim to dispatch all of our orders within 48 hours of ordering and, for UK deliveries, use Royal Mail Tracked services which usually take 1-3 days to arrive at your door (depending on the service you select) once despatched.
For UK deliveries, we now offer an enhanced Royal Mail Special Delivery service which is an additional £3.00 per order. These items will be shipped on the same day if ordered before 1pm and will arrive next working day - so, order on a Thursday before 1pm and you will have the item the following day.
A signature will be required on delivery of your order. Where a signature is not provided the parcel may be held at your local Royal Mail delivery office (for one week - then returned to us), and a card requesting collection/detailing re-delivery options will be left. Parcels returned to us due to non-collection by the customer can be re-delivered but this will have to be at the expense of the customer.
Delivery charges are as follows:
|To UK||To EU||Rest of World|
|Jewellery and small items||£2.75||£6.50||£7.00|
|Leather satchels & handbags||£3.75||£9.00||£12.00|
|Travel & largest laptop bags||£3.75||£12.00||£15.00|
|Orders of multiple purchases||£3.75||£16.00||£20.00|
UK Special Delivery
Orders from outside the EU/EEA
We regularly ship our products worldwide and have customers from all over the world. International delivery lead times are normally around 5-7 days but can be more depending on your location. Orders for delivery to outside the EU/EEA may be subject to taxes and duty on arrival at the destination country. The prices quoted on our site do not include these additional tax charges which customers may have to pay to the local authorities prior to the goods being delivered. Vida Vida has no control over import duty or tax charges nor are we liable to pay any of these charges. Please check if these apply to you before ordering.
Returns, Refunds and Exchanges
We want every Vida Vida customer to be happy with the products bought from us. If for any reason you are unhappy with them, please contact us by email (email@example.com) before returning your goods and within fourteen days of receiving your purchases and, provided they are returned unused, in their original condition and packaging, we will give you a full refund excluding the delivery charge. If you are returning items because they are unwanted or you want to exchange them we are unable to refund the postage cost and you will need to pay for additional postage costs for us to ship a replacement to you. We strongly recommend using Royal Mail Recorded Delivery whenever returning goods in the UK and similar signed for services for international returns.
Personalised goods (monogrammed etc): Personalised goods are not covered by the Distance Selling Regulations returns policy and cannot be returned or exchanged (unless faulty) so please ensure that any information you enter for the personalisation is correct at the time of order. What the customer enters in the order is what we will emboss onto your item regardless of spelling, grammatical errors or language conventions as these may have been requested by you deliberately.
Changes to monogramming after the order is placed are not possible unless we have not begun processing your order.
Damaged / faulty goods: In the unlikely event that you receive damaged/faulty goods we will replace them or refund in full (including the original postage charge) or arrange for the item to be repaired at our cost. Please get in touch with us prior to returning any item to us.
Items returned from countries outside the EU must clearly state on the packaging and customs declaration form that the returned item(s) are being returned to the original sender as "COMMERCIAL GOODS RETURNED FOR REFUND".
We will not be able to provide a refund for any goods that appear to have been used.
Please always arrange proof of posting (available free of cost at post office counters) when returning goods - we recommend using recorded delivery to ensure the safe return of the items.
Your statutory rights are not affected by these terms.
If you have any questions at all you will find all our contact details on our contact page.