PLEASE SUPPORT SMALL NICHE ONLINE BUSINESSES
We sell and ship our goods worldwide and our secure website is able to accept credit cards from all over the world.
We aim to dispatch all of our orders (even those with embossed personalisation) within 48 working hours of ordering and often even sooner (we don't ship orders on weekends, we are out with our family, kids and partners).
Our special laser engraved/photocard product ranges may take an additional 48 hours to be prepared and shipped to you though we are usually pretty quick.
For UK deliveries we use Royal Mail Tracked services which usually take 1-2 days to arrive at your door once despatched.
In the UK we offer Royal Mail Special Delivery service which is an additional £3.00 per order. These orders will be shipped on the same working day if ordered before 1pm, Monday to Thursday (one day later for Laser Engraved items) and will arrive next working day - so, order on a Thursday before 1pm and you will have the item the following day.
|To UK||To EU||Other|
|Satchels & handbags||£3.75||£9.00||£12.00|
|Travel & large laptop bags||£3.75||£12.00||£15.00|
UK Special Delivery
A signature will be required on delivery of your order. Where a signature is not provided the parcel may be held at your local Royal Mail delivery office (for one week - then returned to us), and a card requesting collection/detailing re-delivery options will be left. Parcels returned to us due to non-collection by the customer can be re-delivered but this will have to be at the expense of the customer.
Orders from outside the UK
We regularly ship our products worldwide and have customers from all over the world. International delivery lead times are normally around 5-7 days but can be more depending on your location. Orders for delivery to outside the UK may be subject to taxes and duty on arrival at the destination country.
The prices quoted on our site do not include these additional tax charges which customers may have to pay to the local authorities prior to the goods being delivered. Vida Vida has no control over import duty or tax charges nor are we liable to pay any of these charges. Please check if these apply to you before ordering.
For international orders we automatically deduct UK VAT from the price of your order so you should not be double taxed.
RETURNS, REFUNDS AND EXCHANGES
We want every Vida Vida customer to be happy with the products bought from us.
If for any reason you are unhappy with them, please contact us by email (email@example.com) before returning your goods and, provided the items are returned unused within 30 days of your delivery arriving, in their original condition and packaging, we will give you a full refund excluding the delivery charge.
For faulty, damaged goods or incorrect items shipped, we will cover the return shipping cost and cost of shipping a replacement item to you.
If you are returning items because they are unwanted or you want to exchange them we are unable to refund the postage cost and you will need to pay for additional postage costs for us to ship a replacement to you.
We strongly recommend using a tracked and insured service such as Royal Mail Recorded Delivery whenever returning goods in the UK and similar signed for services for international returns.
Personalised goods (monogrammed etc): Personalised goods are not covered by the Distance Selling Regulations returns policy and cannot be returned or exchanged (unless faulty) so please ensure that any information you enter for the personalisation is correct at the time of order.
What the customer enters in the order/checkout system is what we will emboss onto your item regardless of spelling, grammatical errors or language conventions as these may have been requested by you deliberately.
Changes to monogramming after the order is placed are not possible unless we have not begun processing your order. We will of course try to accommodate you where at all possible.
Damaged / faulty goods: In the unlikely event that you receive damaged/faulty goods we will replace them or refund in full (including the original postage charge) or arrange for the item to be repaired at our cost. Please get in touch with us prior to returning any item to us.
Items returned from countries outside the UK must clearly state on the packaging and customs declaration form that the returned item(s) are being returned to the original sender as "COMMERCIAL GOODS RETURNED FOR REFUND".
We will not be able to provide a refund for any goods that appear to have been used.
Please always arrange proof of posting (available free of cost at post office counters) when returning goods - we recommend using recorded delivery to ensure the safe return of the items.
Your statutory rights are not affected by these terms.
If you have any questions at all you will find all our contact details on our contact page.