We are always thrilled to hear back from our customers and welcome your comments, suggestions and photographs too. It really does make our day to hear from you and recently we have been getting lots of emails - thank you all so much.
If you have anything you would like to let us know about your vintage satchel or the adventures you have been on with your traditional leather weekend bag, then we would love to hear it. If you have photographs then even better! It's great for us and our team to see the sorts of things our bags go through on a daily basis.
Below is a small selection of feedback we have recently been sent. This is all 100% authentic and unsolicited. If you would like to read all our product reviews which are independently requested and collected, then have a look at our Product Review & Feedback page.
Gaia S. - (Chulalongkorn, Thailand)
"My boyfriend just brought the bag back from Scotland and I finally received it in person. It is so beautiful! Thank you very much,you made me happy, you don't know how long I have been waiting to get a bag like this and thank you for the message, is really nice and cute. I will tell everybody about your great work."
Wayne - (Atlanta, GA, USA)
"I received my men’s medium leather messenger bag last week. I just wanted to send a quick note and let you know how happy I am with it. Quality bag, fairly priced, and exactly as the picture on your website represented. Awesome value. I liked reading the letter about your business and realizing it was a husband and wife team living your dream. I wish you and your business well."
Karen G. - (UK)
"Just collected my beautiful leather satchel from the Post Office - its gorgeous and lovely soft leather, I wasn't expecting such a great bag for this price! I'm delighted with it and shall be taking it shopping with me tomorrow - sadly its just Guildford so not terribly glamorous!
The speedy delivery is also a plus. I truly hope that you get lots of sales as its an absolute steal at just £50..."
Lynsey M. - (UK)
"Just wanted to say thank you for the satchel - it's a leaving present for my brother who's heading to work in London. Really beautiful.
I bought one from yourselves a few years ago for my hubbie and its great too and really lovely packaged with personalised note - nice touch!
Also i only ordered it on sat after 5pm and received it to N Ireland on Tues - v impressed!!!
keep up the good work!"
Poppy M - (UK)
"Just a quick mail to say how very surprised and delighted I was to receive my replacement bag this morning ! I genuinely did not expect to receive even a reply, let alone such a marvellous replacement.
In these days of economic misery such exemplary and generous customer service is rare indeed. I love the new bag ! It is exactly the quality I expected when we first ordered and I shall really enjoy using it.
My regret is turned to joy and I am doing a happy dance :)"
Annabel S - (UK)
"My name is Annabel and I recently received a handmade leather satchel from Vida Vida for my birthday present. Its beautiful - I am thrilled.
I wanted to let you know as you personally went to the effort of putting a hand written note in with the satchel thanking me for my order and letting
me know that the leather will soften and become more beautiful with time.
It was a very nice thought and I just wanted to thank you for the personal touch, which makes a business and its products stand out from others.
I will be recommending Vida Vida leather products to family and friends..."
Nicoala B - (UK)
"I collected my bag at the post office today, in good time for my trip. I'm really pleased with the satchel. Many thanks for your efforts and for the great customer service from Vida Vida."
Onu I. - (UK)
"Just a quick email to say what a truly amazing online experience I had with you. I bought your Men’s Laptop Bags – 17” Laptops on 19/09/13 and called to enquire if I’d be able to receive it before Thursday 26th. The person who dealt with my call was not only courteous but extremely professional and left me feeling that nothing was too much trouble. She assured me I’d receive it before Thursday.
This morning I was pleasantly surprised by the postman standing on the doorstep with my bag in hand. The whole experience from start to finish has been completely seamless and painless.
I’ll definitely be recommending and using you again. Thank you very much."
Richard & Rosie - (Havant, UK)
"Hi Matt and Andreya, Thank you for the beautiful handmade leather satchel that arrived this week. We ordered it as a 21st birthday present for our daughter and she is really delighted with it. She has had several favourable comments about it from her friends and even a stranger in a shop (a shop assistant in Accessorize!).
The satchel is well made and our daughter is enjoying using it. A real quality product made with care."
Laura - (UK)
"It's HERE!!!! Arrived at the house this morning and it's absolutely spot on. Mark LOVES it!! Really, really chuffed - thank you. It's so lovely, I want one! Thanks so much for all your help - let me know if there's somewhere I can write a review/comment about the great product and excellent service I've received."
Susan P - (UK)
"Just to let you know that the satchel arrived yesterday, in plenty of time for the new term and my daughter loves it! She is 14 and I've told her that it has to last her for uni!!! Thank you for the great service."
Hilary K. - (New York, USA)
"I wanted to write a quick note of thanks for the amazing bags that you've created. I was so excited to find you so quickly at Portobello Road - since that's the main reason I was there that morning - and, as you did when I found you there 2 years ago, you had exactly what I was looking for. It was also fun running into you at Spitalfields the next day, and as you could see I was already carrying my new bag! I love the subtle two-tone leather and I'm sure that this one too will only get better with age. I'm not sure what you're calling the style but it's the perfect size for getting around the city, be it on vacation in London or back at home in NY. And now that I have your website info I've got someplace to refer my friends who can't make it over to see the goods in person."