Delivery Info
We sell and ship our goods worldwide and we aim to dispatch all of our orders (even those with embossed personalisation) within 48 working hours of ordering (we don't ship orders on weekends, we are out with our family, kids and partners).
For UK deliveries we use Royal Mail Tracked services which usually take 1-2 days to arrive at your door once despatched.
In the UK we offer Royal Mail Special Delivery service which is an additional £3.00 per order. These orders will be shipped on the same working day if ordered before 1pm, Monday to Thursday (one day later for Laser Engraved items) and will arrive next working day - so, order on a Thursday before 1pm and you will have the item the following day (excludes weekends).
Delivery charges:
| To UK | To EU | Other | |
| Small items | £2.75 | £6.50 | £7.00 |
| Satchels & handbags | £3.75 | £9.00 | £12.00 |
| Travel & large laptop bags | £3.75 | £12.00 | £15.00 |
| Larger orders | £3.75 | £16.00 | £20.00 |
|
UK Special Delivery |
£3.00 |
A signature will be required on delivery of your order.
Orders from outside the UK
We regularly ship our products worldwide and have customers from all over the world. International delivery lead times are normally around 5-7 days but can be more depending on your location. Orders for delivery to outside the UK may be subject to taxes and duty on arrival at the destination country.
Returns, Refunds and Exchanges
We want every Vida Vida customer to be happy with the products bought from us. If for any reason you are unhappy with them, please contact us by email (contact@vidavida.co.uk) and see our full returns information at:
Personalised goods (monogrammed etc): Personalised goods are not covered by the Distance Selling Regulations returns policy and cannot be returned or exchanged (unless faulty) so please ensure that any information you enter for the personalisation is correct at the time of order.
What the customer enters in the order/checkout system is what we will emboss onto your item regardless of spelling, grammatical errors or language conventions as these may have been requested by you deliberately.