Holiday 2021 Shipping & Returns Summary

We close from Friday 24th December 2021 to Tuesday 4th January 2022. Orders will be shipping on 29/30 December. Please expect delayed replies to emails and the shipping of orders during that time.

Last posting dates to ensure pre-Christmas delivery:

  • UK Special Delivery - 1pm Wednesday 22 December 2021
  • UK Standard Shipping -  1pm Monday 20 December 2021
  • Western Europe, Ireland - 1pm Wednesday 15 December 2021
  • Canada, USA, Czech Republic, Finland, Poland - 1pm Monday 13 December 2021
  • ROW: Australia, New Zealand, Africa, Central/South America, Asia, Middle East, Italy, Portugal, Cyprus, Malta, Sweden. Eastern Europe, Turkey - 1pm Monday 6 December 2021

FULL DELIVERY AND REFUND INFO

We sell and ship our goods worldwide and we aim to dispatch all of our orders (even those with embossed personalisation) within 48 working hours of ordering (we don't ship orders on weekends, we are out with our family, kids and partners).

Our special laser engraved/photocard product ranges may take an additional 24-48 hours to be prepared and shipped to you though we are usually pretty quick.

For UK deliveries we use Royal Mail Tracked services which usually take 1-2 days to arrive at your door once despatched. 

In the UK we offer Royal Mail Special Delivery service which is an additional £3.00 per order. These orders will be shipped on the same working day if ordered before 1pm, Monday to Thursday (one day later for Laser Engraved items) and will arrive next working day - so, order on a Thursday before 1pm and you will have the item the following day (excludes weekends).


Delivery charges:

  To UK To EU Other
Small items £2.75 £6.50 £7.00
Satchels & handbags £3.75 £9.00 £12.00
Travel & large laptop bags £3.75 £12.00 £15.00
Larger orders £3.75 £16.00 £20.00

UK Special Delivery
(Additional charge per order)

£3.00    

 

A signature will be required on delivery of your order.

Orders from outside the UK

We regularly ship our products worldwide and have customers from all over the world. International delivery lead times are normally around 5-7 days but can be more depending on your location. Orders for delivery to outside the UK may be subject to taxes and duty on arrival at the destination country.

 

Returns, Refunds and Exchanges

We want every Vida Vida customer to be happy with the products bought from us. If for any reason you are unhappy with them, please contact us by email (contact@vidavida.co.uk) and see our full returns information at:

FULL DELIVERY AND REFUND INFO

Personalised goods (monogrammed etc): Personalised goods are not covered by the Distance Selling Regulations returns policy and cannot be returned or exchanged (unless faulty) so please ensure that any information you enter for the personalisation is correct at the time of order.

What the customer enters in the order/checkout system is what we will emboss onto your item regardless of spelling, grammatical errors or language conventions as these may have been requested by you deliberately.